Frequently Asked Questions

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Why do I need to create an account with UpSwell Direct?

Browsing our templates doesn't require an account. However, if you wish to personalize a design, you'll need to register. For initial set up all that is needed is an email address and password. At time of check out, you will need to add billing information and a credit card.

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How can I update my payment information?

Navigate to 'My Account' and select 'Payment Methods.' This section allows you to edit your payment information.

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What's included in the pricing?

Our pricing grants you access to our template library, online portal, printing services, data acquisition, and postage. Note that sales tax and shipping to the post office are additional charges.

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What are the specifications for the direct mail pieces?

6x11 & 8x11: 9PT Gloss Cover Stock, Double-sided Gloss Aqueous Coating

5.625x4.25 Plastic Gift Cards: 30 mil Laminated

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How do I add my own images to my design?

During the design process, you'll have the option to upload custom images or choose from our library of industry images. In the design editor, clicking on any image allows you to replace it with one from your own collection or our gallery. Use the 'My Photos' tab to upload new images.

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How long does it take for my mailers to be printed, sorted, and delivered?

We offer standard and expedited production services. Standard deliveries usually reach homes within 2-3 weeks, while expedited services take about 1.5-2 weeks. Please note that these are estimates; USPS delivery times can vary.

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Can I send direct mail to my own list of addresses?

Absolutely! You can either upload your own customer database or utilize our route selector to identify ideal target areas.

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Can I get a sample postcard sent to me?

Yes! To request sample postcards, get in touch with our support team.

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Can I cancel a mailing after I’ve completed my order?

Orders cannot be canceled once they have entered the production phase.

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How do I know when my postcards have been mailed?

Keep an eye on your account for status updates. An email notification will be sent once your order has been dispatched. USPS delivery may take up to 10 business days, depending on location.

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I made a mistake on my mailer design. Is it too late to fix it?

It depends on the production stage. If we haven’t printed your job yet, then we typically can make modifications. Once the creative is in printing we are not able to make any changes.

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Why do the colors on my mailer look different than they did on the screen?

Screens use the RGB color model (Red, Green, Blue) to display colors, while printing uses the CMYK color model (Cyan, Magenta, Yellow, Key/Black). These two color models have different gamuts, meaning they can represent different ranges of colors. Some colors that are achievable on screens may not be accurately reproduced in print, leading to slight variations in the final output.

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Is there a limit to the mailing quantity?

You can mail whatever quantity that fits into your budget. Quantities above 3,000 would benefit from our marketing consultant driven campaigns found at upswellmarketing.com.

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I have a question not on this list. How can I talk to a live person?

You can contact our team by filling out a support ticket or by calling us at 470-291-5047.

Contact Support

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